Privacy Policy

1. Introduction

This Privacy Policy explains how RidePass (“we”, “us”, “our”) collects, uses, and shares information about:

• Visitors to our website,
• Passengers who use our service, and
• Drivers who partner with us.

By using RidePass or submitting information via our forms, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide to Us

Passengers

• Contact details (name, email, phone number).
• Commute details (pickup postal code, dropoff postal code, preferred time, number of passengers, ride preferences such as solo/shared).
• Subscription details and communication preferences.
• Messages you send us (e.g. support inquiries, feedback).

Drivers

• Contact details (name, email, phone number).
• Basic profile information (e.g. years of experience, platform(s) currently driving for – if collected).
• Vehicle information (make, model, license plate) and licensing details (if collected).
• Route and schedule preferences.
• Information you submit via driver interest forms or onboarding flows.

Both

• Any other information you choose to provide in forms, surveys, or communications with us.

2.2 Information We Collect Automatically

When you use our website or Service, we may automatically collect:

• Device and browser information (IP address, browser type, operating system).
• Usage information (pages viewed, links clicked, referring URLs, time spent, etc.).
• Approximate location based on IP (for understanding service interest areas).

We may use cookies and similar technologies to collect this information.

2.3 Information from Third Parties

We may receive information from:

• Payment processors (limited payment-related information, excluding full card numbers).
• Communication tools or analytics providers.
• Platforms you use to login or connect with us (if applicable in the future).

3. How We Use Your Information

We use the information we collect for purposes including:

Service Delivery

• To provide and manage your subscriptions and routes.
• To match Passengers with appropriate Drivers.
• To schedule and coordinate rides.
• To communicate confirmations, updates, disruptions, and changes.

Driver Partnership

• To evaluate driver interest and suitability.
• To propose routes and schedules to Drivers.
• To manage and support ongoing driver partnerships.

Customer Support

• To respond to questions, complaints, and support requests.
• To send important service-related notices.

Improvement & Analytics

• To understand how people use our website and Service.
• To improve route planning, demand forecasting, and user experience.

Marketing & Communication

• With your consent where required, to send you updates, offers, or news about RidePass.
• You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.

Legal & Safety

• To comply with applicable laws, regulations, or legal processes.
• To protect the rights, property, or safety of Passengers, Drivers, RidePass, or others.

4. How We Share Information

We do not sell your personal data. We may share information in the following ways:

4.1 With Drivers and Passengers

• Passenger commute details (e.g. pickup/dropoff area, time, number of passengers, ride preferences) may be shared with Drivers matched to that route.
• Driver information (e.g. name, vehicle details) may be shared with Passengers on their route.

We aim to share only the information reasonably necessary to coordinate the service.

4.2 With Service Providers

We may share information with third-party vendors who help us operate the Service, such as:

• Payment processors,
• Email and SMS providers,
• Hosting and cloud providers,
• Analytics tools.

These providers are authorised to use your information only as necessary to provide services to us.

4.3 For Legal Reasons

We may share information if we believe in good faith that it is necessary to:

• Comply with a law, regulation, legal process, or government request.
• Detect, prevent, or address fraud, security, or technical issues.
• Protect the rights, property, or safety of RidePass, our users, or the public.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to continuing protections consistent with this Policy.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Service,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce our agreements.

We may retain aggregated or anonymised data that does not identify you for longer.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences,
• Understand how you interact with our site,
• Improve performance and user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

7. Your Choices & Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

• Access: request a copy of the information we hold about you.
• Correction: request corrections to inaccurate or incomplete data.
• Deletion: request that we delete certain information (subject to legal obligations).
• Objection or restriction: object to or request the restriction of certain processing.
• Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

8. Children

Our Service is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Security

We take reasonable measures to protect your information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and, where appropriate, provide additional notice (for example, by email or a notice on our website).

Your continued use of the Service after changes become effective indicates your acceptance of the updated Policy.